Travel & Hospitality
Conecxt for Travel & Hospitality
Answer every enquiry while it is still hot, and keep the whole trip in one thread.
How the work runs instead
What breaks today
Enquiries go cold while the agent is on a tour, and every change to a sold trip lands on a different phone.
A family asks four agencies about the same Kerala trip. The one that replies first with the right three questions gets the booking.
Once the trip is sold, every change, a flight time, a hotel, a pickup, arrives on whichever phone the customer saved, and the person holding it is on a tour.
How the work runs instead
- An enquiry gets an instant reply that asks dates, group size and budget.
- The answers tag the contact and hand the chat to the agent for that destination.
- The itinerary, the changes and the pickup time all stay in the same thread.
What your customer sees
- Rahul Verma: Hi, looking for 6 nights in Kerala for 4 adults in December 8:10 pm
- Blue Horizon Holidays: Hi Rahul, happy to plan this. Which dates are you looking at? 8:10 pm
- First week of Dec
- Christmas week
- Flexible
- Rahul Verma: Christmas week 8:11 pm
- Tagged: Kerala · December · handed to the Kerala desk
- Blue Horizon Holidays: Hi Rahul, Anita here from the Kerala desk. Houseboat first, or the hills? 8:14 pm
The capabilities behind it
What that flow is built from.
NewAI agents Answers the questions customers ask most, from your own documents, and hands over to your team.
NewWhatsApp Calling Customers call your WhatsApp number and whoever is free picks up in the browser.Team Inbox Your whole team answers from one shared inbox.Automation Follow up automatically, every single time.Campaigns Send to thousands. See who read and replied.Contacts & CRM Know every customer, right in the chat. Questions
Can we send the itinerary as a PDF on WhatsApp?
Yes. Send documents and images from the inbox, and they stay in the customer’s thread.
Can a customer call us from the chat?
Yes, on WhatsApp. Calls land in the same inbox as the messages.
See Conecxt for Travel & Hospitality
Try it on this week’s enquiries.