Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Conecxt ("Company," "we," "us," or "our") governing your access to and use of our customer engagement platform, including our website, applications, WhatsApp Business API integration, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

Conecxt provides a multi-channel customer engagement platform that enables businesses to:

• Manage customer communications across multiple channels including WhatsApp Business API, SMS, email, and web chat
• Automate customer interactions using AI-powered tools
• Track and analyze customer engagement metrics
• Integrate with third-party business systems
• Collaborate with team members on customer support

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3.2 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

4. WhatsApp Business API Terms

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for lawful business purposes in compliance with all applicable laws and regulations.

5.2 Prohibited Activities

You agree not to:

• Violate any laws, regulations, or third-party rights
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers/networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use automated systems (bots, scrapers) without our prior written consent
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or modify any proprietary notices or labels
• Use the Service to transmit viruses, malware, or harmful code
• Collect or harvest personal information of other users without consent

6. Subscription and Payment Terms

6.1 Pricing and Billing

Subscription fees are billed in advance on a monthly or annual basis. You agree to pay all fees for the subscription plan you select. Pricing is subject to change with 30 days' notice.

6.2 Payment Methods

You must provide valid payment information. You authorize us to charge your payment method for all fees incurred.

6.3 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time through your account settings or by contacting support.

6.4 Refund Policy

Refunds are provided at our discretion. Monthly subscriptions are generally non-refundable. Annual subscriptions may be eligible for pro-rated refunds within 30 days of initial purchase.

7. Intellectual Property Rights

7.1 Our IP Rights

The Service and its original content, features, functionality, and all intellectual property rights therein are owned by Conecxt and protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Content

You retain ownership of content you submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, process, and display your User Content solely to provide the Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide become our property, and we may use them without restriction or compensation.

8. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with GDPR and other applicable data protection laws.

You are responsible for ensuring your use of the Service complies with all applicable data protection laws, including obtaining necessary consents from your customers.

9. Third-Party Services and Integrations

The Service may integrate with third-party services (e.g., WhatsApp, payment processors, analytics tools). Your use of third-party services is subject to their respective terms and policies. We are not responsible for third-party services or their availability, security, or performance.

10. Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

You agree to indemnify, defend, and hold harmless Conecxt and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your User Content
• Your use of the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

13.2 Termination by Us

We may suspend or terminate your account immediately without notice if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Fail to pay fees when due
• Engage in conduct that harms the Service or other users

13.3 Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your account and User Content. Provisions that should survive termination will remain in effect, including intellectual property rights, disclaimers, and limitations of liability.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

14.2 Arbitration

Any disputes arising from these Terms or use of the Service shall be resolved through binding arbitration, except for claims that may be brought in small claims court.

14.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis and waive your right to participate in class actions or representative proceedings.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms with a new "Last Updated" date
• Sending email notifications
• Displaying in-app notifications

Your continued use of the Service after changes constitutes acceptance of the updated Terms.

16. General Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Conecxt regarding the Service.

16.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in full effect.

16.3 No Waiver

Our failure to enforce any right or provision is not a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

17. Contact Information