Restaurants & Cloud Kitchens
Conecxt for Restaurants & Cloud Kitchens
Orders, bookings and feedback in one inbox, so the kitchen phone stops ringing.
How the work runs instead
What breaks today
Orders, table bookings and “is it ready?” messages land on three phones while the kitchen is slammed.
The order comes on WhatsApp, the question about it comes on Instagram, and the person who can answer is plating at the pass.
A bad review goes public before anyone knew the customer was unhappy, because there was no quiet place to say so.
How the work runs instead
- A customer orders on WhatsApp and the confirmation goes out at once.
- An “is it ready?” gets answered from the same thread by whoever is free.
- After the meal, a one-tap feedback message catches the complaint before it becomes a review.
What your customer sees
- Vikram Shah: Hi, 2 butter chicken, 4 garlic naan, delivery to Koramangala 5th block 7:52 pm
- Masala Bay Kitchen: Hi Vikram, got it: 2 butter chicken, 4 garlic naan. Total ₹860, delivery in about 35 minutes. 7:52 pm
- Confirm order
- Change order
- Vikram Shah: Confirm order 7:53 pm
- Confirmed · sent to the kitchen board · feedback message in 60 min
- Masala Bay Kitchen: On its way, Vikram. Your rider is Imran. 8:20 pm
The capabilities behind it
What that flow is built from.
NewAI agents Answers the questions customers ask most, from your own documents, and hands over to your team.
NewWhatsApp Calling Customers call your WhatsApp number and whoever is free picks up in the browser.Team Inbox Your whole team answers from one shared inbox.Automation Follow up automatically, every single time.Campaigns Send to thousands. See who read and replied.Contacts & CRM Know every customer, right in the chat. Questions
Can customers order from a menu on WhatsApp?
Yes. Send list messages or a catalogue link, and the order lands as a chat the team can confirm.
Can we collect feedback after the meal?
Yes. A journey sends a template message with buttons after the order, and anything negative is handed to the manager.
See Conecxt for Restaurants & Cloud Kitchens
Try it on tonight’s orders.