Conecxt
Create account

Retail Stores & Boutiques

Conecxt for Retail Stores & Boutiques

Turn “price?” comments and WhatsApp photos into sales, from one screen.

Start 7-day free trial Sign in →

How the work runs instead

What breaks today

Price enquiries arrive as Instagram comments and WhatsApp photos, and the catalogue lives on the owner’s phone.

“Price?” and “available in M?” pile up under every Instagram post, and the staff who could answer are on the shop floor.

The catalogue, the stock position and the customer’s last purchase live on three different phones, so every reply starts with “let me check and get back”.

How the work runs instead

  1. A comment on a post becomes a conversation; the reply goes public and the price list goes private as a Direct message.
  2. The customer moves to WhatsApp, where the product photos and the payment link are sent from the same inbox.
  3. A festive campaign goes to customers who bought last season.

Read the full playbook →

What your customer sees

Nisha Patel talking to Meher Silks
  1. Instagram comment on the new-arrivals reel · replied publicly · taken private
  2. Nisha Patel:
    Price for the blue kurta in your latest post? Size M 11:05 pm
  3. Meher Silks:
    Hi Nisha, the blue Chanderi kurta is ₹2,450 and M is in stock. Shall I keep one aside? 11:06 pm
    • Keep it for me
    • Send more colours
  4. Nisha Patel:
    Keep it for me 11:08 pm
  5. Tagged: kurta · reserved · payment link sent on WhatsApp
  6. Meher Silks:
    Done, Nisha. Here is the payment link; dispatch is tomorrow once it is paid. 11:09 pm

The capabilities behind it

What that flow is built from.

NewAI agents Answers the questions customers ask most, from your own documents, and hands over to your team.NewWhatsApp Calling Customers call your WhatsApp number and whoever is free picks up in the browser.Team Inbox Your whole team answers from one shared inbox.Automation Follow up automatically, every single time.Campaigns Send to thousands. See who read and replied.Contacts & CRM Know every customer, right in the chat.

Questions

Can we reply to Instagram comments and DMs from the inbox?

Yes. Comments and Direct messages on your professional account arrive beside WhatsApp, on the same customer record.

Can we send a festive offer to past buyers only?

Yes. Build a segment from your contacts and send an approved template message to just that group.

See Conecxt for Retail Stores & Boutiques

Try it on this week’s enquiries.

Create account Sign in