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AI agents

AI that answers your customers
and knows when to hand over.

An AI agent learns from your documents and website, answers customers on WhatsApp and web chat, and passes the chat to a person when it should.

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The AI agents page in Conecxt: a Sales agent and a Support agent, both switched on.

One switch per agentTurn an agent on or pause it at any time.

Knowledge

Teach it your business

Give it your catalogue, policies and FAQs. It answers from those, not from guesswork.

  • Add documents as plain text, Markdown or HTML.
  • Point it at your website and it reads the pages for you.
  • Attach knowledge to the whole business or to one channel.
AI knowledge: a product catalogue and store policies the agents answer from.

Your catalogue and policies

Testing

Try it before a customer does

Ask your agent the questions customers ask, in a test panel. Nothing reaches a customer until you switch it on.

  • See the answer it would send.
  • Choose the channels it answers on.
  • Pause it any time with one switch.
The list of AI agents, each with where it answers and a switch to turn it on.

Switched on only when you are ready

Inbox AI

AI for the people in the inbox

Your team gets help too, and a person still presses send.

  • Suggested replies they can use or ignore.
  • A one-click summary of a long conversation.
  • Every chat tagged by topic and mood, automatically.
  • Drafted replies on the Professional plan and above.
A conversation tagged Sales and Positive by AI, in the shared inbox.

Tagged by topic and mood

You decide what it does

  1. 01 AI is off until you turn it on for your business.
  2. 02 It hands the chat to a person or a team, with a summary.
  3. 03 Replies can carry buttons and lists, in your brand’s voice.
  4. 04 Every paid plan includes AI agents and monthly AI credits.

Questions

Do I need any technical skills?

No. You add documents or your website address, test the agent, and switch it on.

Which plans include AI agents?

All paid plans. Basic has one agent, Growth two, Professional three and Enterprise ten.

Does AI cost extra?

Each paid plan includes AI credits every month, and one AI credit is worth ₹1. Basic includes 750, Growth 1,500 and Professional 3,000.

Can a person take over?

Yes. The agent hands the chat to a person or a team, and your team can reply at any time.

Build your first agent

Set up your first agent on any paid plan.

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