Healthcare & Clinics
Conecxt for Healthcare & Clinics
Fill the appointment book and empty the waiting line, without a receptionist on the phone all day.
How the work runs instead
What breaks today
Appointment reminders and report-ready calls are made by hand from the busiest desk, and patient records are sensitive.
The receptionist confirms tomorrow’s appointments by phone between patients, and the ones she can’t reach are the ones who don’t turn up.
Reports are ready, but the patient finds out when they call to ask, and the call lands on the busiest desk in the building.
How the work runs instead
- A reminder goes out the evening before with one-tap confirm or reschedule.
- A reschedule hands the chat to the front desk with the patient’s history beside it.
- When a report is ready, the patient is told at once.
What your customer sees
- Appointment tomorrow 11:30 · reminder sent 6 pm
- Lakeview Clinic: Template · utility Hi Meera, a reminder of your appointment with Dr. Rao tomorrow at 11:30 am at Lakeview Clinic. 6:00 pm
- Confirm
- Reschedule
- Meera Nair: Reschedule 6:40 pm
- Handed to the front desk
- Lakeview Clinic: Hi Meera, Kavya from the front desk. Thursday 11:30 or Friday 4 pm? 6:42 pm
- Thursday 11:30
- Friday 4 pm
The capabilities behind it
What that flow is built from.
NewAI agents Answers the questions customers ask most, from your own documents, and hands over to your team.
NewWhatsApp Calling Customers call your WhatsApp number and whoever is free picks up in the browser.Team Inbox Your whole team answers from one shared inbox.Automation Follow up automatically, every single time.Campaigns Send to thousands. See who read and replied.Contacts & CRM Know every customer, right in the chat. Questions
Can patients confirm or reschedule with one tap?
Yes. The reminder is a template message with buttons, and a tap can move the chat to the front desk.
Is patient data kept apart from other businesses?
Yes. Each organisation’s contacts and chats are isolated, and roles decide who in your team can see them.
See Conecxt for Healthcare & Clinics
Try it on next week’s appointments.