E-commerce & D2C
Conecxt for E-commerce & D2C
Answer order questions, win back carts, and handle returns without adding people.
How the work runs instead
What breaks today
Order questions, abandoned carts and returns arrive faster than a small team can answer them.
One person is answering “where is my order?” all day while the carts nobody chased quietly expire.
The answers exist — in the shop admin, in a spreadsheet, in somebody’s phone — just never in the same place as the customer.
How the work runs instead
- A cart is left.
- A follow-up goes out an hour later.
- If they reply, it lands in the shared inbox with their order history beside it.
What your customer sees
- Cart left at 8:05 pm · reminder 1 hour later
- Aarna Boutique: Template · marketing Hi Priya, your Chanderi kurta in size M is still in your bag. We have kept it for you until tomorrow night. 9:05 pm
- Complete my order
- I have a question
- Priya Sharma: I have a question 9:12 pm
- Priya Sharma: Will it reach Nagpur by Saturday? Need it for a function 9:12 pm
- Handed to the support team
- Aarna Boutique: Hi Priya, Sneha here. Orders placed tonight reach Nagpur by Friday. 9:14 pm
The capabilities behind it
What that flow is built from.
NewAI agents Answers the questions customers ask most, from your own documents, and hands over to your team.
NewWhatsApp Calling Customers call your WhatsApp number and whoever is free picks up in the browser.
Shopify Orders beside the chat, product and payment links, and abandoned-cart follow-ups.Team Inbox Your whole team answers from one shared inbox.Automation Follow up automatically, every single time.Campaigns Send to thousands. See who read and replied.Contacts & CRM Know every customer, right in the chat. Questions
Can I chase abandoned carts on WhatsApp?
Yes. Send a template message on a delay, and branch on whether they read it.
Will I know which message won the sale back?
You can see who read the message and who tapped a button in it.
See Conecxt for E-commerce & D2C
Try it on your own store.