Team Inbox

• Shared team inbox
• Messages arrive instantly, with no refresh
• Assign a chat to yourself, a teammate, or a team
• Team inboxes — each team sees only its own conversations
• Filter by unread, mine, unassigned or resolved
• Unread counts you can trust, and bulk mark-as-read
• Save the views you actually use
• Mention a teammate and they hear about it straight away
• Leave notes the customer never sees
• Mark a conversation resolved, and reopen it
• Tag a chat or move its stage without leaving it
• A side panel you arrange, showing what matters on each chat
• Start a new chat with anyone
• A composer with a live phone preview
• Send an approved template straight from a chat
• Drop customer details into any message
• Steers you to a template once WhatsApp's 24-hour window closes
• Interactive messages, location, contact cards, stickers, reactions
• Media carousel messages
• Every kind of message displays properly
• Composer autosave
• Emoji, and a quick way to insert customer details
• Shared media library with folders and tags
• See where each file is used, and keep earlier versions
• Pick from your media library anywhere you write
• Storage limits that go up with your plan

Works with

The inbox shares its contacts with campaigns and follow-ups.